See what we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in Leeds and to help us to improve our service.
Our online feedback form is available 24/7 and you can access it on any device here. And to prove that we really are listening, have a read below about some of the great changes we're making in Leeds based on the feedback YOU have given.
|"I had to throw away my coffee before travelling on your service this morning!"||We know that everyone likes to enjoy a hot drink on their way to work, so we've changed our policy so that hot drinks can now be enjoyed on all of our services across West Yorkshire!|
|"Every Monday morning, boarding the bus takes 10 times longer than it should because everyone buys their weekly tickets and the driver has to put each one in the ticket wallets. You've made so many positive changes recently such as contactless, apple pay, new ticket machines etc, and this just seems backward."||
Thank you for your feedback. We have reviewed the process of putting the weekly tickets into the ticket sleeves and have now decided to amend this. From Sunday 18th February, Leeds drivers will no longer be required to put the weekly tickets into the ticket sleeves. Instead, the driver will pass you the weekly ticket, along with a ticket sleeve, for you to put these together during your journey with us. If you have any questions about how to do this, please ask your driver to show you. We expect this, along with our roll-out of contactless and our ever-improving First Bus app, to have a huge impact on boarding times, helping make bus travel easy.
"First Bus need to provide double decker buses on the busiest routes rather than single deckers."
We continuously strive to ensure that we provide the right buses on the right routes. However routine maintenance, breakdowns and faults can mean that we occasionally have to send out smaller replacement buses to ensure we can provide a consistent service for our passengers.
|"First Bus need to improve driver behaviour when customers pay with notes."||In January of this year, we introduced contactless payments on all of our buses across West Yorkshire! Along with our successful First Bus app, this will provide an alternative method of payment to those customers who only have notes in their pocket. The switch from cash will also have a huge impact on boarding times; helping in the longer term, to speed up bus journey times.|
|"Does the no. 42 bus stop at North Street? Some days it does, sometimes it doesn’t seem to."||We can confirm that when travelling from Leeds City Centre outbound, the bus does not stop here. However, when travelling into Leeds City Centre (inbound), the bus will stop at North Street.|
We want to hear from you!
If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.
Although we won’t be able to send you a personal response, rest assured we’ll read all your comments. Your views really matter, so please complete the form and share the good, and the not so good stuff - we’re all ears.
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